FAQs

Here you’ll find the answers to all our most commonly asked questions. Can’t find the answer to your particular question? Give us a ring on 01737 45 22 00 and we’ll do our best to help.

What are your plugs made from?

We use 40 shore medical grade silicone with a hypoallergenic lacquer. Colour(s) choice is entirely yours and included in the purchase price.

We are so confident that you will be satisfied with your Varios that we offer a 90 day money back guarantee on all custom products. This means you can buy with total peace of mind.

(Express turnaround fees are not refundable)

Your Vario Revolutions have our proprietary software installed which means each module can be programmed individually and reprogrammed to suit your needs and preferences. Now there is no need to buy new modules are have to put up with what the manufacturer decides you should have.

For leisure-related plugs, from receiving your impressions to producing and dispatching the finished product is up to 20 working days. However, this can vary depending on the type of moulds you order and we are usually ahead of that. If you need them in a hurry, we can offer an express service for a small additional fee. Contact us for more details.

Vario Revolutions and the original Vario electronics take 312 hearing aid batteries.

Vario Bluetooth 5 and original Vario Bluetooths have a rechargeable USB unit and do not take batteries.

Vario Elements range and the original Vario passives and blanks do not require a power source.

The 312’s are air zinc batteries and are air activated. You must allow them to breathe for at least one minute after removing the tab from the battery before inserting them into the module or you will have dramatically reduced their charge.

Air zinc batteries discharge over time, regardless of use, and have a limited life of only a few weeks.

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